The Leading Managed IT Services & Solutions for Businesses in Melbourne and Perth
At Bizquip, we understand what you’re looking for when it comes to business IT support. Our highly skilled and experienced specialists provide managed IT solutions that are specifically tailored to your needs, taking care of the technical side of things so you don’t have to. By allowing our team of staff to do what they do best, you can concentrate on the core functions of your business.
Managed IT Services Available to Your Business
With a range of managed IT support services available to clients throughout Perth and Melbourne, we are proud to be an industry leader in the technical maintenance industry. The following services are available for a fixed or variable monthly fee:
Our managed IT support services offers an annual business assessment, which is done with your company’s key stakeholders in order to workout primary directions and requirements for the future. Our professionals take this opportunity to ensure that the IT goals of your business are working together with its overall direction.
Backup and Disaster Recovery Plan
When you choose our managed IT services, we work with you to create a disaster recovery and back-up plan that works for your business. Taking into account your goals, potential challenges or threats and current methods of back up, we create a plan that will safeguard you against any situations that may lead to data loss. This service includes offsite back-up storage, remote desktop support and archival services, which is based at our Melbourne and Perth datacentres. This process is comprehensively documented and all key stakeholders are given a copy.
To ensure that you are receiving the best performance possible from your investment with us, we regularly perform preventative maintenance tests on your network infrastructure and server. We then compile our findings into an easy to understand report, which highlights any issues or concerns we may have found. We then provide onsite or remote desktop support to ensure that they are resolved efficiently and effectively.
Our business IT support includes workstation, server and network monitoring capabilities that consistently monitor your hardware resources, applications, security, event logs and performance. This component alerts us if there are any potential issues, allowing us to rectify them before they actually arise. This means that your company will experience zero to minimal downtime and incur essentially no loss when it comes to end user productivity.
ITIL Service Desk
Based on a set of ITIL principles, our helpdesk team are equipped with the service and ticketing tools needed in order to track, respond and resolve issues as quickly as possible. Our software includes a comprehensive and integrated system that is equipped with ticketing, remote control, time tracking as well as change management and control qualities, ensuring that you receive the most comprehensive managed IT services and support for your business.
Remote Desktop Support and Onsite Managed Business IT Support
Our engineering teams in Perth and Melbourne provide managed IT solutions that incorporate exceptional customer service with professional technical advice. Our professionals are equipped with resources and knowledge that allow them to provide unparalleled remote desktop support, such as screen sharing and remote control access, as well as onsite support for your business.
Our professional agents perform efficient and accurate audits of your server, workstation, operating system, application, license and mobile device inventory. This ensures that the life cycle of your hardware and software is monitored so that effective cost controlling is put in place.
Daily Backup Monitoring
To ensure that your data is as secure as possible, our IT managed solutions include regular system backups that will guarantee minimal impact if your software ever experiences difficulties. This process is completed daily, first by an automated process and then checked by one of our helpdesk experts. Each client receives a report that includes a summary of the business’s backup schedules, ensuring that a record of this important process is kept so that any issues can be quickly rectified if they arise. For our clients, this service means peace of mind knowing that your data is safe with our managed IT solutions.